Network Connection Issue (No Internet / Limited Connectivity)

Overview

If you are experiencing problems connecting to the network or internet (e.g., no connection, slow internet, or “limited access”), follow the steps below before logging an IT Support ticket. These issues may occur due to Wi-Fi signal problems, router/network interruptions, incorrect network settings, or ISP downtime.

Common Symtoms

You may be experiencing a network connection issue if you notice any of the following:

No internet access
Wi-Fi connected but cannot browse websites
“Limited Connection” or “No Internet” message
Cannot connect to company systems (VPN, email, shared drives, apps)
Slow internet performance
Frequent disconnections

Common Symtoms Quick Checks(Before Logging a Ticket)

Step 1 - Check if the issue affects others

Ask a colleague nearby if they have the same problem.
If multiple users are affected, it may be a network outage.

Step 2 - Restart your device

Restart your laptop/desktop and try connecting again.

Step 3 - Restart your connection

For Wi-Fi :

Turn Wi-Fi off, wait 10 seconds, turn it on again.
If needed, forget the network and reconnect.

For LAN/Ethernet users:

Check if the cable is firmly connected.
Try a different LAN port if available.

Step 4 - Check if airplane mode is off

Ensure Airplane Mode is OFF
Ensure Wi-Fi is enabled

Step 5 - Test access to websites

Try opening:

https://www.google.com
https://www.office.com
If websites do not load, it’s likely a connection issue.
If still fails connection please log a Network Ticket Issue

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